Returns

All store sales are final, so unfortunately we can’t offer you a refund or exchange.

However, we may occasionally, at our sole discretion, make exceptions to this policy on a case by case basis. To be eligible for such a return, please consult with store staff. In order for our staff to be able to make such an exception, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are always exempt from being returned: these include Gift cards, Studio Shoot Prints, USB keys or CDs or DVDs, and Downloadable or Emailed products, and any item that is returned more than 30 days after delivery.

Exchanges (if applicable)

Unless a special exception such as the one above applies, we only replace items if they are defective or damaged.  If you need to exchange such a damaged item for the same item, please return it to the store.

Customer Service

We aim to provide excellent customer service, and to exceed your expectations every time. If we ever fail in this, please contact Michael Willems personally at michael@willems.ca, and he will try his best to make it right for you!

Payment

Payment can be made in Cash in C$, or by using Interac Debit, American Express, Visa, Mastercard, Apple Pay, or Google Pay.

Mall Policies

All shop activities and policies will adhere to the conditions of Place d'Orleans Shopping Centre. These cannot be overruled by our staff.

Security

All occasions of theft or attempted theft from, or assault in, our store will be reported to the appropriate authorities.

Printing

You must own the copyright for, or have a license to use, any pictures you print. You may print anything you like, provided it is not illegal under Canadian or Ontario law.

Legal Disclaimer

ALL PRODUCTS AND SERVICES ARE PROVIDED TO CUSTOMERS ON AN "AS-IS" BASIS. MICHAEL WILLEMS PHOTO SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.




These policies are subject to change without notice. Please consult this page to see the latest version at any time.


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Michael Willems Photo

Michael's mission is to enable you to be a great photographer, and to print your photos, use them on social media, and create or buy wall art to enrich your life.

Let Michael Willems, renowned international photographer and educator, make your portrait photo. Have Michael show you how to take perfect photos, how to use them, including on social media, how to print them, and how to make them into Wall Art. Buy art to enrich your home. Buy the accessories you need. Michael will gladly personally advise you.

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